TLDR: We’ll work with you until you’re happy.
Of course this happens from time to time. Any designer, studio or agency that says otherwise is not being truthful. What matters is how the situation is handled, right?
Kukoo have developed a very effective process that ensures 95% of projects run smoooothly. It means we have a little bit of extra time banked for when a project doesn’t deliver as we expect. We are more than happy to work until the issue is solved. Our unlimited revisions guarantee means you will walk away from the process with designs you love.
You can also help reduce the chance of this happening. Design is a collaboration. The single most important aspect of the process is a solid brief. Throw as much information, thought and brain fart at us as you possibly can. It helps us understand you, your business and your audience.